Support
Email support@mioprep.com. A person reads every message and we reply within 2 business days. Please include your phone model, system version and the app version (shown at the bottom of the You tab). Privacy and account deletion requests go to the same address.
MioPrep is not in the App Store or Google Play yet. It is coming soon. Until then, this address is the place for questions and launch news.
MioPrep is a planning tool, not medical or nutrition advice. For questions about your diet or an allergy, talk to your doctor or dietitian.
Subscriptions
- When you are charged: the annual plan starts with a 7-day free trial and is charged when the trial ends, unless you cancel at least 24 hours before. The app reminds you 2 days before. The weekly plan has no free trial and is charged the day you subscribe, then every week.
- Cancel: iPhone: Settings > your name > Subscriptions > MioPrep. Android: Google Play > your profile > Payments and subscriptions > Subscriptions > MioPrep. In the app: You > Manage subscription. Deleting the app or your account does not cancel.
- Refunds: Apple: reportaproblem.apple.com. Google Play: your order history, then “Report a problem”. We cannot issue store refunds ourselves, but we will help you find the right place.
- Restore purchases: on the plans screen tap Restore Purchases, or use You > Restore purchases. Use the same Apple ID or Google account you bought with.
Household
- One subscription covers up to 5 people. Open You > Household and tap Invite someone. The invite link lasts 7 days and works once.
- Everyone in the household sees the same plan and the same list, on iPhone or Android. To join, each person saves an account first.
- You can leave a household, and the owner can remove a member, on the same screen.
Allergies, units and estimates
- Allergies: MioPrep filters recipes by their ingredients. It cannot guarantee that a product is free of an allergen. Always check labels and cross-contact warnings. If a recipe has something you cannot eat, open it and tap Report this meal.
- Units: switch between metric and US units on any recipe, or in You > Language and units.
- Costs and nutrition: both are estimates. Tap a price on your list to fix it for your store.
Your data
- Switch phones: save an account (You > Account), then sign in on the new phone. Without an account, your data is only on the phone you used.
- Delete diet and allergy details: You > Plan preferences > Delete my diet and allergy data.
- Delete your account: You > Account > Delete account and data, or follow Delete your account.